Forum Discussion
Image does not load
Hi Lauren
Thank you for your reply. Our Moodle system was updated last week, so we on the most current version. The image is a PNG.
When you build a course in Rise and export it, it creates a single zip file, that is uploaded to Moodle.
Once uploaded to Moodle, it is unzipped and split into all its individual files inside the 'moodledata' directory.
When this directory is copied or an upgrade is done, there is a risk that some of these files may be damaged or lost, resulting in the issue I see with a missing asset.
The only fix I know of here is to republish and upload the SCORM package, but that is not working.
Thank you
Hello KimPetersen-144,
Thanks for sharing this additional information. It sounds like you're facing a Moodle-specific issue. Have you tried testing your course in SCORM Cloud to see if your images load correctly? If your course works consistently in SCORM Cloud or any other LMS, I'd recommend working with Moodle support so they can check if there is a way to unpack your courses in their environment without causing your images to break.
Let me know how it goes!
