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JustinMiller-06's avatar
JustinMiller-06
Community Member
19 days ago

Image upload error in RISE

Hello, I'm getting an error when trying to upload an image (see attached). I've tried all of the below: The image size is well under 5GB Title has been shortened with no special characte...
Articulate 360
rise 360
SamHill's avatar
SamHill
Super Hero
19 days ago

Hi JustinMiller-06 if this issue continues next time you try. Please try some different images and see if they work. If all continue to fail, get in touch with Articulate support. Also, check your browser console if possible (F12) and check the network tab as well and look for any messages in red in both the console and network tab as they might be useful for working out what the issue is, such as "500 internal server error" etc.

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upload error in RISE","id":"message:1222673","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:605272"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1222673"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1222673"},"body@stripHtml({\"truncateLength\":200})":" Hello, I'm getting an error when trying to upload an image (see attached). \n \n I've tried all of the below: \n \n The image size is well under 5GB \n Title has been shortened with no special characte...","body@stringLength":"880","rawBody":"

Hello, I'm getting an error when trying to upload an image (see attached).

\n\n

I've tried all of the below:

\n\n

Can you please assist.

\n

Cheers

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Hello, I'm getting an error when trying to upload an image (see attached).

\n\n

I've tried all of the below:

\n\n

Can you please assist.

\n

Cheers

"},"Conversation:conversation:1222673":{"__typename":"Conversation","id":"conversation:1222673","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1222673"},"lastPostingActivityTime":"2025-04-08T06:19:28.105-07:00","lastPostTime":"2025-04-08T06:19:28.105-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:1222673":{"__typename":"ModerationData","id":"moderation_data:1222673","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/images/bS0xMjIyNjczLTRTYTczQg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.articulate.com/t5/s/rwgqn69235/images/bS0xMjIyNjczLTRTYTczQg?revision=1","title":"image.png","associationType":"BODY","width":576,"height":192,"altText":""},"Revision:revision:1222673_1":{"__typename":"Revision","id":"revision:1222673_1","lastEditTime":"2025-04-03T15:35:54.531-07:00"},"ForumReplyMessage:message:1222697":{"__typename":"ForumReplyMessage","id":"message:1222697","conversation":{"__ref":"Conversation:conversation:1222673"},"author":{"__ref":"User:user:45789"},"revisionNum":1,"uid":1222697,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Image upload error in RISE","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1222697"},"parent":{"__ref":"ForumTopicMessage:message:1222673"},"body":"

Hi JustinMiller-06 if this issue continues next time you try. Please try some different images and see if they work. If all continue to fail, get in touch with Articulate support. Also, check your browser console if possible (F12) and check the network tab as well and look for any messages in red in both the console and network tab as they might be useful for working out what the issue is, such as \"500 internal server error\" etc.

","body@stringLength":"636","rawBody":"

Hi if this issue continues next time you try. Please try some different images and see if they work. If all continue to fail, get in touch with Articulate support. Also, check your browser console if possible (F12) and check the network tab as well and look for any messages in red in both the console and network tab as they might be useful for working out what the issue is, such as \"500 internal server error\" etc.

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