Forum Discussion

Community Member

20 days ago

Image upload error in RISE

Hello, I'm getting an error when trying to upload an image (see attached). I've tried all of the below: The image size is well under 5GB Title has been shortened with no special characte...

Articulate 360

rise 360

KellyAuner

Staff

19 days ago

Hi, JustinMiller-06!

My teammate, Woojin, sent you additional troubleshooting questions in your support case. We'll continue to help you out there!

JustinMiller-06

Community Member

17 days ago

Hello, thanks for your reply and support. I really appreciate it. This auto-fixed itself somehow for myself and a couple of my colleagues. Not sure why/how it happened but all is working fine now for us. Cheers, Justin

KellyAuner
Staff
15 days ago
Hi JustinMiller-06,

That's great to hear!

If it comes up again, please don't hesitate to reach out!

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upload error in RISE","id":"message:1222673","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:605272"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1222673"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1222673"},"body@stripHtml({\"truncateLength\":200})":" Hello, I'm getting an error when trying to upload an image (see attached). \n \n I've tried all of the below: \n \n The image size is well under 5GB \n Title has been shortened with no special characte...","body@stringLength":"880","rawBody":"

Hello, I'm getting an error when trying to upload an image (see attached).

\n\n

I've tried all of the below:

The image size is well under 5GB
Title has been shortened with no special characters
Tried to load from my desktop and not a local file
Browser history cleared
Tried in multiple browsers
Tried to upload in multiple different RISE products
Computer restart multiple times

Can you please assist.

Cheers

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Hi, JustinMiller-06!

My teammate, Woojin, sent you additional troubleshooting questions in your support case. We'll continue to help you out there!

","body@stringLength":"463","rawBody":"

Hi, !

My teammate, Woojin, sent you additional troubleshooting questions in your support case. We'll continue to help you out there!

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Hi JustinMiller-06,

That's great to hear!

If it comes up again, please don't hesitate to reach out!

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