Forum Discussion

Iris's avatar
Iris
Community Member
8 months ago

Image

I have created a wavy shape in PowerPoint for this image (with the shape's fill and outline set to white) : When I transfer this image to Articulate Rise, a dashed line appears below the image (...
Articulate 360
e-learning development
rise 360
Iris's avatar
Iris
Community Member
8 months ago

Thank you for your reply. I used the Image Centered Block and then changed the photo.

JoseTansengco's avatar
JoseTansengco
Staff
8 months ago

Hi Iris,
I uploaded your image to a new Rise 360 using an Image Centered Block and this is how it appeared. 

Can you please try reuploading the image, or using a different browser to see if this changes anything? If the issue persists on other browsers, open a case with our support team here so we can take a closer look at what's happening.

  • Iris's avatar
    Iris
    Community Member
    8 months ago

    Thank you for your help. I reuploaded your image, and it looks good (no dashed line). However, there is no change when using a different browser—I still see the dashed line

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      7 months ago

      Hi Iris!

      Glad to see Joe has been helping you. Thanks for following up!

      I noticed you've opened a support case that's being handled by my teammate, Janina. It looks like Janina replied to your e-mail with additional follow-up questions. You're in great hands troubleshooting with her, and we can continue the conversation through your case.