I just saw quite a few postings about this from several years ago, but I'm relatively new to the software and am experiencing this. Could someone provide guidance on what is causing images to go blank? The image is clearly there because I can click the "blank space" and it selects something, but the image doesn't show up in the .story file or the published version.

I used to have this problem all the time. The solution I found was to close out the program when I took long breaks. The files seem to get corrupted when left them open in my computer. If I forget to close out, I close as soon as I come back to the program without saving any changes. This way, if the file was corrupted when I was away, the corrupt changes won't be saved. Since I started doing this several months ago, I haven't run into the problem which plagued me constantly before.

Hi, It actualy looks like a shape you have inserted (since the little yellow square shows). If you select the item and look at the timeline you will see if it is a image/a rectangle etc. It could be that it is set to transparent 100%. Right click the "image" and select format shape (or similar. Now look at the Fill tab and make sure it is set to transparant 0%. However if it a image make sure it also is 0% transparent. Hope it helps!

Hi Jonas, Thanks for the quick feedback! I can confirm that it is an image, and it's set to 0% transparent. I've even selected "Reset Image" just in case there was something edited I wasn't aware of, it remains blank. Any other ideas?

Hi Hannah, this is a real puzzle! Do you have the original image file? If so, what happens if you delete the image on the slide and re-import it? Also, what version of Storyline are you working with?

Hi all! Following up on this chain because it just happened again. The funny thing is that it's doing it both for images I've imported and standard Content Library items. Icons are safe; it only impacts photos and characters. I've attached the file here so you can see that the timeline and slide preview on the left shows everything is there, but the actual slide doesn't show it. Thanks for any help you can provide!

Images disappearing | Articulate

26 Replies

KellyAuner
Staff
3 years ago
Hi, Caitlin!

I'm sorry to hear that you're experiencing this issue as well. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.
TheresaAinswort
Community Member
2 years ago
So people keep having this issue. I am having it too and I work off of my hard drive. Would it be possible for you to share the solution you found for all this folks so we all don't have to submit use cases?
KellyAuner
Staff
2 years ago
Hi, Theresa!

I'm happy to jump in here. It looks like some other user's issues were specific to SVG files in their projects. Editing the problematic SVG files in PowerPoint and saving them as new SVG files in Storyline seemed to resolve the issue.

If you're willing to share your file with our team, we would be happy to take a closer look. You can upload it here or share it privately in a support case! We'll delete it from our systems once troubleshooting is complete!

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Images disappearing

26 Replies

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