Forum Discussion
Images not loading for learner
I had a learner reach out stating they could not see the images. However, I have no issues on my end. Could it be the learners internet connection? Is this a Rise issue? The images are from Shutterst...
Currently they are just using a Review link. So it's on Review 360
I have a whole slew of recommendations 😀
- If the student is using a mobile device (like a tablet), then Review 360 doesn't work very well. If students don't have to write comments, I recommend using Rise's Quick Share feature rather than Review 360 since it works well on mobile.
- It may be a browser issue; you can have the student try using private/incognito mode and see if that clears things up, or a different browser entirely.
- Running a speed test can also tell you whether they're on a slower connection that can muck up images.
- Since this is a stock image and a probably fairly large file, I recommend leaving the Preserve File Quality option unchecked, if this wasn't done initially. Or maybe replace with a more compressed version to lower the file size.