Forum Discussion

EthanWaldman's avatar
EthanWaldman
Community Member
13 years ago

Import Video File Size Limit?

Hi all- I'm working on a project in StoryLine that is set at full resolution for 1080P.  I was able to import two smaller mp4's that were around 200MB each, but now I"m trying to import at 14 min v...
storyline 360
GregLinhares's avatar
GregLinhares
Community Member
6 years ago

I too am seeing the exact same error message, (i.e. "...does not appear to be a supported video format") for a 2.25GB MP4 encoded with H.264.

Crystal-Horn's avatar
Crystal-Horn
Staff
6 years ago

Hi there, Greg. With your permission, we can test that video file and see if we can make any recommendations. We'll delete files when we're done troubleshooting.

Alternatively, is hosting the video externally (Vimeo, YouTube, etc) and embedding it in the slide an option?

  • GregLinhares's avatar
    GregLinhares
    Community Member
    6 years ago

    Hello and thank you for the response Crystal. Our videos are 100% internal and cannot be shared. That said, I have tested a variety of file sizes and discovered that only RISE 360 can support larger video files. Both Review 360 and SL360 appear to have file size limitations and I'd really like to know what those numbers are and why. Thanks.  

Related Content