Forum Discussion
Import Video File Size Limit?
Hi all- I'm working on a project in StoryLine that is set at full resolution for 1080P. I was able to import two smaller mp4's that were around 200MB each, but now I"m trying to import at 14 min v...
Hi, Kevin!
Sorry you hit that error, and thank you for sharing your .MP4 with our Support team for review. Lo and behold, Lianne found a fix!
For those following along: It looks like something happened during the file's encoding process, so here's the approach we took. Simply re-encode the file using Handbrake, a free video converting tool we like to use: https://handbrake.fr, and you'll be good to go!