Forum Discussion
Import Video File Size Limit?
Hi all- I'm working on a project in StoryLine that is set at full resolution for 1080P. I was able to import two smaller mp4's that were around 200MB each, but now I"m trying to import at 14 min v...
Hi Liz!
Thanks for bringing this to our attention! I'm happy to help. This scenario seems very specific if you haven't had issues importing videos in the past.
The best place to start troubleshooting is in a case with our Support Engineers! They'll offer 1:1 help and provide steps so you can avoid this error message in the future! Please use this link to share your file with them.