Forum Discussion
Import Video File Size Limit?
Hi all- I'm working on a project in StoryLine that is set at full resolution for 1080P. I was able to import two smaller mp4's that were around 200MB each, but now I"m trying to import at 14 min v...
Just adding that I encountered this today as well. 2.3GB file. Reduced it to 723MB, and opened right up. The error message is misleading, as the "format" is not a problem. It's either the length or filesize, and I would be extremely surprised if this had anything to do a resource bottleneck on my workstation. Please can you try do define this limitation and popup feedback better?
Hello Ken!
Thank you so much for the feedback! I'll make sure to share this with our team.
I also see that you were able to work with my teammate, Gerald, in a support case. Great call to submit a case!
