Forum Discussion
Import Video File Size Limit?
Surely there is a resolution to this issue. I am receiving the same error - new blank project trying to add 2.4gb video
Hello Ric,
Thanks for reaching out! From here, I'd recommend having one of our support engineers test your video file and provide some insight.
Feel free to connect with someone on my team here so they can lend a hand. As soon as they review your file, they'll be in touch with the next step!
I inserted a .MOV video file that was 3.1 gigabytes. I didn't get any error message, was able to save the file, preview it, and even publish it. However, when I closed the Storyline file and tried to reopen it, I got an error saying the file was corrupted. It took me several days of trial and error to figure out what the problem was. Once I figured it out, I compressed the .MOV down to 1.5 gigabytes and re-inserted it. No problems since. Articulate says they don't place a limit on video size, but clearly the size caused me to lose many days worth of work. During all this, I submitted a ticket, sent the file to Support, but they were unable to help.
Thanks for reaching out, Anthony!
Apologies, but I'm having trouble finding a case related to this, so I think there was an issue when submitting. If you have a case number, could you share it with me privately here, and I'll do a little more digging!
No case number? No problem! Feel free to resubmit the .mov file using the same link! Either way, someone will reach out shortly after!
