Forum Discussion
Import Video File Size Limit?
Hi all- I'm working on a project in StoryLine that is set at full resolution for 1080P. I was able to import two smaller mp4's that were around 200MB each, but now I"m trying to import at 14 min v...
Surely there is a resolution to this issue. I am receiving the same error - new blank project trying to add 2.4gb video
Hello Ric,
Thanks for reaching out! From here, I'd recommend having one of our support engineers test your video file and provide some insight.
Feel free to connect with someone on my team here so they can lend a hand. As soon as they review your file, they'll be in touch with the next step!