Forum Discussion

EthanWaldman's avatar
EthanWaldman
Community Member
14 years ago

Import Video File Size Limit?

Hi all- I'm working on a project in StoryLine that is set at full resolution for 1080P.  I was able to import two smaller mp4's that were around 200MB each, but now I"m trying to import at 14 min v...
storyline 360
RicGauci-ba1b73's avatar
RicGauci-ba1b73
Community Member
5 years ago

Surely there is a resolution to this issue.  I am receiving the same error - new blank project trying to add 2.4gb video

 

 

AnthonyMuey's avatar
AnthonyMuey
Community Member
5 years ago

I inserted a .MOV video file that was 3.1 gigabytes. I didn't get any error message, was able to save the file, preview it, and even publish it. However, when I closed the Storyline file and tried to reopen it, I got an error saying the file was corrupted. It took me several days of trial and error to figure out what the problem was. Once I figured it out, I compressed the .MOV down to 1.5 gigabytes and re-inserted it. No problems since. Articulate says they don't place a limit on video size, but clearly the size caused me to lose many days worth of work. During all this, I submitted a ticket, sent the file to Support, but they were unable to help. 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    5 years ago

    Thanks for reaching out, Anthony! 

    Apologies, but I'm having trouble finding a case related to this, so I think there was an issue when submitting. If you have a case number, could you share it with me privately here, and I'll do a little more digging!

    No case number? No problem! Feel free to resubmit the .mov file using the same link! Either way, someone will reach out shortly after!