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I've reported several issues to Articulate over my time using Storyline. Occasionally, someone will mention that I should go to the "feature request form".  I have never done it.  You need to rethink your processes. When people complain about issues on a forum, an employee of your development team needs to pay attention and stop trying to redirect people to re-type their problems in a separate form.  You are missing plenty of good enhancement requests because people like me are not willing to type them twice for you. For instance, this comment should be escalated and some smart manager should react to it.  Pay attention, or just ignore it at your company's peril.