In-lesson progress tracking not working

Recently, in some of the courses we’ve developed in Rise 360, the in-lesson tracking has not been working consistently. One or two interactions in a lesson sometimes fail to register, which prevents the completion wheel in the sidebar from changing to a checkmark.

We use “Continue” buttons after each interaction, so users cannot move to the next section without completing the previous one—so how is a lesson ending up as incomplete?

If a lesson is not marked as completed, it will not count towards full course completion. In these courses, users must complete 100% of the content; however, even a single incomplete lesson may result in a user appearing only 50% complete, as the full course completion updates only when all lessons are fully completed—not when lessons are partially finished.

I’ve seen this issue occur in both the LMS and Review 360, so it is not related to the export or the LMS. We have also hosted previous Rise 360 exports with no issue. It also does not happen every time, but it occurs enough to cause significant issues for our learners.

In some cases, learners go through the same module multiple times, yet the lesson still does not show as 100% complete.

Through testing, we’ve narrowed the issue down to the in-lesson knowledge questions. If a user completes the question enough times (correct or incorrect), the lesson eventually shows as 100% complete.

We do not have the knowledge questions set to require a correct answer; they only need to be answered to move on. We also have continue buttons beneath each question, so the lesson should not allow a user to proceed without completing it—yet it does.

I submitted a ticket about this last week, but there has been no response yet. I’m wondering whether anyone else has experienced this issue or has any suggested workarounds.

 

I have attached a screenshot from Review360 of the lessons not showing as complete despite reaching the end of the module and clicking all continue buttons.