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OmagbitseBarrow's avatar
OmagbitseBarrow
Community Member
4 years ago

Inability to Open Storyline 360 on articulate

hello, I have been having difficulty accessing storyline 360 for the past two days even though I have a running subscription currently. Each time I try signing in it request me to login in and whe...
storyline 360
RenGomez's avatar
RenGomez
Staff
4 years ago
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Hi Luke,

Thanks for reaching out, and I'm sorry you're running into this! I see you've connected with our Support Team and my teammate, Georvy, has reached out with some initial steps to get you up and running again.

Keep him up to date on your progress. You're in good hands! 

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articulate","id":"message:762658","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:769748"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:762658"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:762658"},"body@stripHtml({\"truncateLength\":200})":" hello, \n I have been having difficulty accessing storyline 360 for the past two days even though I have a running subscription currently. Each time I try signing in it request me to login in and whe...","body@stringLength":"486","rawBody":"

hello,

\n

I have been having difficulty accessing storyline 360 for the past two days even though I have a running subscription currently. Each time I try signing in it request me to login in and whenever I try doing that it shows an error message.

\n

I have uninstalled and reinstalled and upgraded the app but no luck yet with it.

\n

 

\n

I would be glad if I am assisted with this.

\n

Thanks,

\n

Luke

","kudosSumWeight":0,"postTime":"2021-06-04T06:19:20.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:762658_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

hello,

\n

I have been having difficulty accessing storyline 360 for the past two days even though I have a running subscription currently. Each time I try signing in it request me to login in and whenever I try doing that it shows an error message.

\n

I have uninstalled and reinstalled and upgraded the app but no luck yet with it.

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I would be glad if I am assisted with this.

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Thanks,

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Luke

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Hi Luke,

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Thanks for reaching out, and I'm sorry you're running into this! I see you've connected with our Support Team and my teammate, Georvy, has reached out with some initial steps to get you up and running again.

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Keep him up to date on your progress. You're in good hands! 

","body@stringLength":"350","rawBody":"

Hi Luke,

\n

Thanks for reaching out, and I'm sorry you're running into this! I see you've connected with our Support Team and my teammate, Georvy, has reached out with some initial steps to get you up and running again.

\n

Keep him up to date on your progress. You're in good hands! 

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Inability to Open Storyline 360 on articulate","moderationData":{"__ref":"ModerationData:moderation_data:762660"},"body":"

I am having this same issue.

\n

 

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I am having this same issue.

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