Forum Discussion
Incomplete screen recording in Peek
Hello,
Since using Peek, we noticed an issue where our screen is not entirely recorded.
Before recording, we always use the option "Full screen", but as shown in the screenshot below, the recorded size is 1916x1076 (while the screen resolution is 1920x1080).
This wouldn't seem very problematic, but when viewing the resulting recording, the screen is clearly cropped, see screenshot of the video below. Here the cropping is most apparent at the underside of the video, where the date in the taskbar is horizontally cut in half.
Our current solution is to wiggle the sliders away from the centre until the dotted lines are no longer visible, demonstrated below for the left side of the screen. But this never works instantly, and a lot of "wiggling" is required until all of the dotted lines are gone.
Has anyone else encountered this, or have a suggestion/solution? This problem occurs on every computer within our organization.
Regards,
Nicolas (editor at die Keure publishing - Bruges, Belgium)
Hi Ryan!
Thank you for letting us know that you're also running into this issue! I've added your comments to our report to keep tracking how many people are affected by this bug. I'll make to advocate on your behalf and keep you updated in this discussion!
I also have this problem. It's not just the bottom of the screen that is cut off, but all sides. When the resolution is set to 1920 x 1080, the recording is 1908 x 1068.
Hi Nicolas,
Thanks for reaching out and sharing those helpful screenshots of what you're experiencing! It looks like you've come across a bug we have recorded where:
Recording full-screen in Windows will cut off the bottom part of the screen.
I'm sorry you're running into this, but I appreciate the additional insights and will be sure to share the details with my team. I haven't discovered a workaround yet outside of re-adjusting, but I'll keep you posted on all developments related to this bug!
