Forum Discussion
Infinite loop trying to log in to update Storyline
I need to update Storyline but my Articulate 360 desktop add goes into an infinite loop of "You're being redirected to your web browser to sign in." I log in on the web, but the desktop app just goes right back to the same thing.
I deleted and reinstalled the desktop app, and tried two different internet service providers. I do not have a restrictive firewall.
How can I fix this??
7 Replies
My Storyline 360 has been working for weeks, but now that I tried to to open the Studio app, Storyline is now trying to make me sign in also. So great, I'm not able to work.
Sorry to hear you've hit this snag with Storyline 360, Dane!
I see you submitted a support case; great call! Hang tight for one of my teammates to reach out soon with a next step. We'll get you up and running soon!
Got it fixed with instructions provided in the support chat. Honestly, you might just want to post that somewhere.
Many thanks.
Hi Dane, any chance you've saved that support chat?
Thanks in advance.
Yeah, having the exact same issue right now.
Hi, Daniel.
Thank you for opening a support case with our team! I see you're working with Robert, so you're in great hands! Please reach out through the case if you have additional questions.
Hi, David.
Can you get in touch with us through a case so we can help you troubleshoot this issue?
Having this same issue. Any instructions to correct?
