Forum Discussion
Insert
I have been trying to insert characters and markers with no success. I get an error message when trying to download characters. The markers are not visible to me in the drop-down menu to know what th...
First, make sure you are working from your C:\ drive, not a shared location (I'm looking at you, OneDrive...). (Most users have Storyline installed to C:\Documents\ where it creates a file called " My Articulate Projects.") Second, I would verify that you have a stable and adequate internet connection. Once these are confirmed, try rebooting your system and not running any programs other than Storyline.
If you still have problems after these steps, contact Articulate and open a support case. Good luck!
Thank you for the help to point IT in the right direction.
