Forum Discussion
Inserting template gets stuck every time?
I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes.
Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?
115 Replies
Teresa - yes, same thing just started happening to me today. Apparently this is still an issue. Different browsers, emptying cache, restarting browser, incognito window...nothing helped. Had to delete the pending block and re-insert several times before it worked.
This is a persistent problem for me, and has been for some time. Happens almost every other time I try to add a template.
For me it's 50/50 if it's going to work or not.
Hi folks! I'm really sorry you're encountering this issue. We have this documented as a possible software bug, and we'll share updates in this thread if we have news. Hang tight!
Same here, I need to delete it, refresh the page, scroll to the place, add the template again. sometimes a few times till it "catches". The "fix" mentioned two years ago clearly doesn't address the issue.
Just checking in, this started happening again today....have to clear cache, restart browser and sometimes this will help....other times I have to walk away for a while then it works.
This continues to be a major problem for our organization.
When we build our courses, we seldom use the block library, as we have created custom versions of each block type.
As a result 99% of the blocks we insert into a new Rise course comes from the Block Template library.
So every time inserting an item from the Block Template library fails two or three times in succession, it has a major impact on our productivity.
We simply cannot afford the time it takes to redo inserting a block template over and over until it randomly decides to finally work.
Thanks for sharing that impact, Karl. I'm sorry for the impact to your team's productivity. We're exploring what is causing this performance slow down, and we'll share here when we know more.
Karl, can you determine if there's any difference in behavior if you're loading templates using the "all authors" filter as opposed to filtering to a single author? Thank you!
Hi Crystal,
I'm the only person in our organization that may create templates that are shared with the team.
So I don't have any other authors to choose from to test this.
This is exactly the challenge we have. Having to give up work for the day as blocks are hanging.
This is happening to us too. We also can't cancel the "Inserting template' if it fails to load. We have tried in different browsers and users and doesn't fix.
Pete's fix worked.
Hi there,
Wanted to directly respond with the fix that another user posted, but was buried in the thread. Hope this helps!* Pete Theodore
19 days agoJust encountered this problem today, same as described by others in the forum. I found that while the Delete button does not show up, it is still active. I hovered over where it should be (extreme top right) and my cursor changed to clickable link. I clicked and the block deleted. No restarts, resets, cache clearing. Just click the invisible delete button. Hope this helps.
Annie White (she/her/hers)
Senior Art Director | Collective Next, LLC
office: 617.517.9840
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I know you asked Karl, but I'm facing the same issue, so I can chip in.
For me trying to filter the blocks by name can cause server error and "sorry something went wrong" - and back to the main page.
The only filter that is more or less reliable is filtering by author - myself - I didn't notice any difference in template processing though: it's as likely to fail as with no filters.Grzegorz, thank you for sharing that information. I'm sorry for the slowdown with adding templates. We'll provide updates here as we can.
It is still happening for me as well, and I also get the "sorry something went wrong" recently with exporting the course not just with inserting the template. And done the same thing, clear cache, private browser etc...definitely slows down your work pace...
This is definitely an ongoing issue for our organization.
Once an inserted block hangs it will never load. Delete it and recreate.
I would agree on a time of day impact.
See the problem less in the morning and seldom in the evenings.
