Forum Discussion
Invalid popup reads more than 2 times in NVDA
recently come across this weird behavior of storyline course. when we're selecting the submit button without selecting any options in Questionnaires, the default invalid popup reads the default text many times. I've freshly created a question page, that also behaves the same way.
I'm attaching the same freshly created file. please, look into the matter.
Hello Tanmay,
I have some great news to share! We just released another update for Storyline 360. In Update 81, we've included important fixes and new features.
One of the bugs we've fixed is:
- NVDA skipped elements on layers and lightboxes and announced invalid-answer messages twice
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Tanmay,
No worries! Thanks so much for reaching out for clarification. Happy to help!
We communicate via email for our support cases. I have just sent a forwarded copy of the original email to your current address, so you are in the loop. I've let the Cleo, the Support Engineer working with you, know about your email change. You're in great hands!
We'll continue the conversation over in your case via email. Thanks for your patience!
Tanmay,
I tested this via Storyline 360 Preview and via published to Web.
After publishing it to the web, I tested it on both Chrome and Edge.
In all cases, the invalid pop-up only appears when I click the submit button (it functions normally).
The only other thing I see is there is no correct answer provided via the Form View. Perhaps that could be contributing to the problem you are experiencing but not on my end.
Maybe someone else can try it and see if they can repeat the problem you are experiencing.
Richard
As per your say, i've added the correct answer. but the issue remains "the default invalid popup reads (in NVDA) the default text many times". there is no issues how it funtions, but only in Accessibility reading. i've also checked it again in chrome and Edge.
here i've added the rectified storyfile as well as the published web version of the file. please, check and revert.
Hi Tanmay,
Thanks for brining this to our attention. I see that my colleague Cleo has already responded to the support ticket that I opened for you.
I wanted to share that I was also able to replicate the behavior on my end when I published your course and viewed it using NVDA. We've reported this as a bug, and we'll let you know once we have any new updates to share. We apologize for any inconvenience this bug may have caused.
Tanmay,
Just realized you were talking about the pop up being read by NVDA after I saw your latest post. It looks like you have a support ticket open so, good to hear you someone is looking at the issue.
Richard
hi Joe Tansengco, sorry for my ignorance. I don't know what a support ticket is. if you've sent something to this mail id, it is not operational. please, resend the mail to bichitranandam@eidesign.net. thanks..
Hello Tanmay,
I have some great news to share! We just released another update for Storyline 360. In Update 81, we've included important fixes and new features.
One of the bugs we've fixed is:
- NVDA skipped elements on layers and lightboxes and announced invalid-answer messages twice
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
