Forum Discussion
iPad Screen Recording Green Screen
The Ipad screen recording shows as a green screen the video is corrupt. iPhone video recordings work fine. I've attached an SL file. Please advise.
Hi, Franscine.
I'm not having any issues editing the video in Storyline either.
I have a few questions to narrow down the issue:
- Are you working from a local hard drive? We don't recommend working with files on a network drive.
- Have you attempted to repair Storyline 360?
Another step to try is to re-insert the video into Storyline after exporting it to your local drive:
Let me know if this works!
Hi Maria
Thanks for your response.
I am working on my hard drive. And, I’ve just uninstalled/reinstalled SL, but the video is still corrupt when I try to edit it.
I don’t know why this is happening. I am working on a project and have not been able to use my ipad training videos.
I appreciate your feedback. Any other suggestions?
Kind regards
Franscine.
Hi Franscine,
I'm so sorry for the trouble. We'd like to explore some more specifics with you through a case to see what's causing the error on your end.
One of our Technical Support Engineers will reach out to you soon. Thanks!
