Forum Discussion

ErinKlepper-15f's avatar
ErinKlepper-15f
Community Member
9 months ago

Is articulate down today?

Is articulate down today or experiencing issues?
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
9 months ago

Hi Erin!

Happy to help!

Checking our status page, I'm not seeing any downtime reported for any of the Articulate 360 products. Do you mind sharing more details about the issues you're running into?

Looking forward to hearing from you!

  • ErinKlepper-15f's avatar
    ErinKlepper-15f
    Community Member
    9 months ago

    I see that articulate has been able to open, but it's taking an usually
    long time. When it finally does open, I'm not able to open the actual
    course that I need to use to create new courses.

    It keeps giving me an error message. (Please see the attached picture.)

    Thank you,
    Erin

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      9 months ago

      Hi Erin!

      Thanks for following up! Sorry to hear you've run into this setback!

      I noticed that you've opened a support case, that's being handled by my teammate Amlan. To clarify, were you trying to access 360.articulate.com and Rise 360 when you ran into this issue? If so, I would recommend clearing your browser's cache, and confirming that you're using one of our supported browsers.

      Also, it sounds like you were trying to attach a screenshot but it didn't come through. If you would like to try again, you can attach the error message by clicking the 'Add Attachment' button when typing a reply.

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