Forum Discussion

GailChambers-fd's avatar
GailChambers-fd
Community Member
7 years ago

Is Rise down? Can't access

Is Rise down? Can't access. I can access other sites - ideas?
rise 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
7 years ago

Hi Richard,

I don't see any reported outages for Rise last night or within the last 24 hours. I checked it myself this AM and was able to navigate to the site fine and open, edit courses as normal.

I saw you also reached out to our  Support team who shared the information here on checking the network ports and endpoints, which although you may be on a home computer it's always worth checking that against your browser security restrictions. 

Your Articulate ID is also connected to a valid subscription, so I don't think it's an issue with your account. 

Can you tell me what browser you were using (Mac or Windows) and the version number? I'll check into that further with my team! 

  • RichardFleming's avatar
    RichardFleming
    Community Member
    7 years ago

    Hey Ashley,

    It's been working, but took me an hour to get signed on yesterday. Not sure what happened. I tried two different PCs - on both Chrome and Edge, as well as a Mac (on both Safari and Chrome). Finally got it to work on the Mac using Chrome (version 65.0.3325.181 which, as soon as I just checked, started updating). 

    I'd been switching between machines depending on where I was working, so wanted to make sure that was bugging up the credentials.

    I went through the article from Support and it didn't impact my experience in trying to access Rise. Not sure what happened, but at least it's smooth now.