Forum Discussion

SomyaSharma-4c9's avatar
SomyaSharma-4c9
Community Member
12 months ago

Issue in downloading templates and elements from content library

Everytime I try importing a template or graphic elements I keep getting the following error: (please see the attachment) download did not complete successfully, please check connection to articulate 360 and try again

There is no issue with my connection. Any suggestion on what could be the potential error and how can I fix it? 

storyline 360
  • EricSantos's avatar
    EricSantos
    Staff
    12 months ago

    Hi Somya,

    Great idea to open a case as well! I see you've connected with my teammate, Johnrey, who suggested opening port 443 and adding these domains to your organization's allowlist. 

    Let's continue the conversation in your support case, but I'm happy to assist further as needed!

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