Forum Discussion

CarloChiozzi-c3's avatar
CarloChiozzi-c3
Community Member
2 years ago

Issue log - video course

Hello, the course in the client platform keeps having the same issue. When I test on preview I see no issue. Then, I tried on sendbox and indeed there is an issue. The slide has a video which stops after a few second. The other slides have the same setting but there is no issue with them. What I need to do? I have no clue. Maybe there is someone who can support. Forever greatfull!

https://app.cloud.scorm.com/sc/guest/ViewDebugLog?logId=4036739b-df5a-4dfc-bcdd-5591483f826c&courseTitle=Prova+per+debug+tedesco

 

+ [14:20:03.873] LMSSetValue('cmi.core.session_time', '0000:01:00.0') returned 'true' in 0.002 seconds
+ [14:20:03.875] LMSCommit('') returned 'true' in 0 seconds
- [14:21:03.870] LMSSetValue('cmi.core.session_time', '0000:02:00.0') returned 'true' in 0 seconds
[14:21:03.870] CheckForSetValueError (cmi.core.session_time, 0000:02:00.0, cmi.core.session_time, , )
[14:21:03.870] Element is: session_time
[14:21:03.870] Call is error free.
[14:21:03.870] StoreValue (cmi.core.session_time, 0000:02:00.0, cmi.core.session_time, , )
[14:21:03.870] Element is: session time
[14:21:03.870] Stored as: PT2M
+ [14:21:03.870] LMSCommit('') returned 'true' in 0 seconds
+ [14:21:38.385] LMSSetValue('cmi.suspend_data', '2w146070ji1001112a0101201112D220v_player.6fzyuLOnX3E.6QbH4oR38Ku1^1^00ro93UnB411104opA0434000000000') returned 'true' in 0 seconds
+ [14:22:12.385] LMSSetValue('cmi.core.session_time', '0000:03:08.52') returned 'true' in 0 seconds
+ [14:22:12.385] LMSSetValue('cmi.core.exit', 'suspend') returned 'true' in 0 seconds
+ [14:22:12.385] LMSCommit('') returned 'true' in 0 seconds
+ [14:22:12.385] LMSFinish('') returned 'true' in 0.002 seconds
- [14:22:12.387] Pre-evaluation of exit action
[14:22:12.387] Using finalScoCourseNotSatisfiedSuspendExitAction parameter
- [14:22:12.911] OverallSequencingProcess for SCORM 1.1 / SCORM 1.2
[14:22:12.911] Transferring RTE data to Activity data
[14:22:12.911] Rolling up activity data
[14:22:12.911] Checking for first SCO pretest
[14:22:12.911] Using finalScoCourseNotSatisfiedSuspendExitAction parameter
[14:22:12.911] No API Runtime Nav Request, exit action=exit,no confirmation
storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Carlo,

    Sorry to hear that you ran into this issue. 

    I'd like to test your course on our end to see if we will be able to replicate the behavior. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!

  • CarloChiozzi-c3's avatar
    CarloChiozzi-c3
    Community Member
    2 years ago

    Hi Joe, 

    thanks I opened a support case:  03833847 

    Please let me know what I can do to support. It is very important to fix this issue for me.

    Thanks

    Best,

    Carlo

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Carlo!

      Thanks for following up!

      Great move on submitting a support case and sharing your files! It looks like my colleague Rowie is handling your case. You're in excellent hands working one-on-one with him and he should be getting in touch with you shortly!

      We can continue this conversation over in your support case to keep all information in one spot.

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