Forum Discussion

ShraddhaM's avatar
ShraddhaM
Community Member
8 months ago
Solved

Issue Logging into Rise

Hello All, I'm having trouble logging into Rise. Error:  There was an error logging you in; please try again. You may need to clear your browser cache first.   Tried clearing the cache, also...
Articulate 360
rise 360
  • EricSantos's avatar
    EricSantos
    13 days ago

    Hello DigitalHelsci,

    I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.

    If you run into any issues using Articulate 360 going forward, please let us know.

DigitalHelsci's avatar
DigitalHelsci
Community Member
15 days ago

Hello dear all,

I'm having this issue today

in report I see all is functional though

Is there any info concerning this?

Many thanks in adavnce

  • EricSantos's avatar
    EricSantos
    Staff
    14 days ago

    Hi DigitalHelsci,

    Thanks for reaching out and sharing what you’re seeing! We did experience an issue with our cloud service provider earlier that affected access to several Articulate 360 products.

    Everything is more stable now, though our systems are still intermittently available as we continue to monitor. We’ve also observed some delays with AI features and Articulate 360 email notifications, and our team is keeping a close eye on things until we receive full confirmation from our provider.

    You can follow the latest updates on our Articulate Status page. I’m sorry to hear this disruption impacted your work, and I appreciate your patience while things fully recover.