Issue playing courses with video on Mac OS Ventura with Safari

Hi Rajendra,

Thanks for reaching out!

I'm sorry to hear you're also hitting this snag. We are currently looking at this issue with Mac Safari. Our initial tests show it is not happening on the latest Storyline 360, Build 3.73.29904.0.

If you're not running the latest version yet, please update Storyline to see if it helps. If the issue persists, I'd like to connect you with one of our Support Engineers so we can investigate further. You can reach them, here!

HI Kelly, 

we are using the latest version of storyline.

Hi Rajendra,

Thanks for updating us on your setup! The issue with Safari you are experiencing is a bug in the software that has already been reported. I'm going to add your voice to the report. If there's any news regarding this bug, this conversation will be updated.

We are experiencing the exact same issue, and using the latest version of Storyline. This really needs to be addressed soon. 

Hi Claudia,

I'm sorry to hear you're also running into this! We're working on a fix, and we'll let you know once this issue with Mac Ventura and Safari has been addressed.

I appreciate your patience!

Hello everyone!

Good news! Today, we just released Storyline 360 Update 74 (Build 3.74.30180.0) which included the fix for the bug where courses with video randomly crash on Mac Ventura and Safari.

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!

If you have additional questions, don't hesitate to reach out in this discussion or in a support case.