Forum Discussion

MichelleARC's avatar
MichelleARC
Community Member
2 months ago

Issue playing training file in SharePoint online

We just migrated to SharePoint Online and are having issues with our newly created Articulate files.  We tried to convert the html file to an aspx file, so that the file could be launched from the Sh...
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LucianaPiazza's avatar
LucianaPiazza
Staff
2 months ago

Hello MichelleARC​, 

Thanks for reaching out about this error message you're receiving in SharePoint Online! I've opened a support case on your behalf so we can take a closer look at your setup. You're in excellent hands!

We'll continue the conversation via email, so everything is in one spot! 

rsm92's avatar
rsm92
Community Member
1 month ago

Hi all, was there a resolution on this? I am experiencing a similar issue with SharePoint where Articulate Packages have been hosted without issue previously but since this year when we tried to host on SharePoint we received the same error message as Michelle.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 month ago

    Hi rsm92​,

    Sorry to hear you're also having trouble launching Articulate content in SharePoint LMS.

    This error can occur when a course is launched in a new window or browser outside of your LMS environment.

    We recently added a new setting when publishing from Rise 360 to LMS called 'Only Load in LMS'. This option should be toggled 'OFF' if you require course content to be launched and viewed in windows outside of an LMS environment.

    • Here's a quick Peek showing how to access the setting when publishing a SCORM package.

     

    To resolve the SharePoint error, please try republishing your course, but this time toggle that setting to 'OFF'.

    Let me know how it goes!