Forum Discussion

MegGoodine-c98f's avatar
MegGoodine-c98f
Community Member
7 years ago

Issue publishing to video "some media cannot be included"

Hello, Any advice on the following issue would be greatly appreciated. I've made a small revision to an existing Storyline file --a simple image replacement. The file has previously been published...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Thanks, Tin. I've received your support case. I'm taking a look and will respond to you via email from your case.

Hi Brandy,

Thanks for reaching out and sharing that you're experiencing a similar issue. I am taking a look at Tin's file now, but I'd be happy to help you as well.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

  • BrandyGravely-5's avatar
    BrandyGravely-5
    Community Member
    5 years ago

    I have uploaded my file. Thank you for your help! :-)