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JakeOConnor-601's avatar
JakeOConnor-601
Community Member
21 days ago
Solved

Issue restoring snapshots

Hi all, is anyone else experiencing issues when trying to restore a snapshot in Rise 360?
I was playing around with the feature (which for the most part seems awesome) so that I could show the team how to utilize it best, and it seems that any time we try to restore a different version, both previous and the most recent, the loading times out and we get an error that "Something went wrong".

This happens even if we bypass the Preview step, and across multiple activities and on multiple devices.

I've attached a screen capture to show what I mean, just wondering if it's a bug or something else going on.

Cheers

  • Hello JakeOConnor-601,

    Thank you for reporting this issue in a support case where my colleague Ian assisted! I just want to share the update here in the community that the snapshot behavior you experienced was confirmed as a bug. Our product team has applied a fix, and the snapshot feature should work normally again.

    If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We're happy to help.