Issue Uploading Next Big Idea Club Courses to SuccessFactors

Hi WrennCorcoran ,

Thanks for sharing the details here. That’s definitely an unusual one, especially since it’s specific to the Next Big Idea Club courses and tied to the book cover image.

I also appreciate JHauglie chiming in with his SuccessFactors experience. That comparison is helpful and suggests this may be environment- or output-specific.

Since this works for a colleague but not for you, it’s worth ruling out browser-related factors first:

• Clear your browser cache and cookies, then try again.
• Try an Incognito or private window to rule out extensions.
• Test a different, fully up-to-date browser and confirm JavaScript is enabled.
• You can also confirm supported browsers here.

I see you’ve already opened a support case, that’s great. The team will be able to dig into the specifics there, especially any SuccessFactors error details or differences between environments.