Forum Discussion

BrandySwennes's avatar
BrandySwennes
Community Member
29 days ago

Issue when building pie chart

Has anyone experienced this and know what is happening or how to fix it?   Three times now when I have attempted to edit an item while building a pie chart, Rise Articulate will delete all conten...
Articulate 360
other
rise 360
StevenBenassi's avatar
StevenBenassi
Staff
29 days ago

Hi BrandySwennes​!

Sorry to hear that you've encountered this issue!

I can confirm this behavior is related to a bug in Rise 360. This bug causes all Lesson content to be removed when editing a Chart Block. 

I've linked this discussion to the bug report so we can notify you as soon as a fix is ready. Unfortunately, the content that was lost cannot be recovered. However, if you've published this course to Review 360, you may be able to retrieve a Snapshot with some of the content still intact.

Thank you for your patience. I'm sorry if this has been slowing you down!

Also, thank you JudyNollet​ for raising this and advocating for members of the community! 

BrandySwennes's avatar
BrandySwennes
Community Member
29 days ago

Hi StevenBenassi​ ,

 

Thank you for letting me know. Fortunately, I did not lose a lot of content. And thank you to JudyNollet​ for helping to get this elevated!

 

  • EricSantos's avatar
    EricSantos
    Staff
    29 days ago

    Hi BrandySwennes​,

    Just to add a bit more context as we continue looking into this.

    Our team is actively investigating reports of lesson content being affected when editing chart blocks, including exploring what options may be available for restoring content in certain cases.

    If you think any of your content may have been impacted and you’d like us to review your course or see whether restoration is possible, please let us know.

    The good news is that this issue has already been addressed, and the fix is in place, so it shouldn’t happen again moving forward.

    Thanks again for flagging this and for your patience as we worked through it.