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BrandySwennes's avatar
BrandySwennes
Community Member
29 days ago

Issue when building pie chart

Has anyone experienced this and know what is happening or how to fix it?   Three times now when I have attempted to edit an item while building a pie chart, Rise Articulate will delete all conten...
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BrandySwennes's avatar
BrandySwennes
Community Member
29 days ago

Hi StevenBenassi​ ,

 

Thank you for letting me know. Fortunately, I did not lose a lot of content. And thank you to JudyNollet​ for helping to get this elevated!

 

EricSantos's avatar
EricSantos
Staff
29 days ago

Hi BrandySwennes​,

Just to add a bit more context as we continue looking into this.

Our team is actively investigating reports of lesson content being affected when editing chart blocks, including exploring what options may be available for restoring content in certain cases.

If you think any of your content may have been impacted and you’d like us to review your course or see whether restoration is possible, please let us know.

The good news is that this issue has already been addressed, and the fix is in place, so it shouldn’t happen again moving forward.

Thanks again for flagging this and for your patience as we worked through it.