Forum Discussion
Issue with AI Voice Over – No Audio Track Generated
Hello, I’d like to report an issue with the AI voice-over feature in Rise. Today, it is not generating an audio track as expected. I’ve tried multiple times. It keeps showing Processing audio for hours, but no audio is produced.
Could you please look into this or let me know if there’s a known issue?
Thanks.
Sharon
5 Replies
Hi SharonLam-a1a24!
Sorry to hear you're having trouble with the "Generate AI Audio" Block in Rise!
I haven't seen other reports of this behavior. Also, when testing on my end, the processing times were minimal. Everything was working as expected!
I have some follow-up questions to help us troubleshoot this better:
- Are you experiencing this issue across all supported browsers, or is it specific to one?
- Does clearing your browser's cache make an improvement?
- Do any other AI Blocks fail to generate content as well?
Looking forward to hearing from you!
Thanks for reaching out. I experienced this issue in Chrome for a few hours, then switched to Edge. Since then, I've seen these issues again when using AI audio V3 (beta); however, 90% of the time, I can generate the audio. FYI, clearing my browser's cache didn't help. The other AI Blocks work fine; the issue only occurs when generating AI audio with V3 beta. Thank you for your attention to this matter. I greatly appreciate it!
Hi SharonLam-a1a24,
Thanks for sharing what you've tried so far. I'd like for our talented support engineers to take a closer look at what you're experiencing. We'll continue the conversation over in your case, so everything is in one spot!
I wish to provide more information. I chose Juniper with the v3 Model. This error occurs.
Let me know if you have any questions. I will do my best to provide as much information as I can.
Hi SharonLam-a1a24,
I appreciate you sharing an update in this thread. I tested Juniper's voice with the same model settings and can generate audio on my end. I've shared these details with our Support Engineers so they can continue troubleshooting via email in your case. You're in excellent hands!
