Issue with markers in Storyline 360

Hi there, sorry to hijack this feed but I'm wondering if my issue is related. I too upgraded to Storyline 360, and my markers are being glitchy when they were not before. The main one that I can see causing frustration to learners is that I'm not able to click on a button or marker until I actually close a marker box that's open by clicking it again. I have multiple markers on one slide and unless I click to close an open one I can't click on anything else....Help!

Hi Lisa!

Thanks for your question. You mentioned you are using markers in your quiz - what kind of quiz question are you using? We are aware of an issue with markers used in Drag and Drop questions when the file is upgraded from Storyline 2 to Storyline 360. Does that seem to match what you're seeing?

Also, were you seeing this in Preview mode, or after the file was published? If after publishing, where did you upload the published content to test it? You'll want to upload published files to a web server or LMS, since testing a published file locally can cause issues. 

Update: I may have fixed main issue I was having with one particular button that would not function as long as the marker label beside it was open. I moved the label a smidge further away from the one button I could not click. It looked to be far enough as the button was visible, and it was working fine before I upgraded to 360, but alas that seems to have done the trick. :)

Hey Liz! The issue I referenced before is when Markers are used in Drag and Drop Question types, as in the learner has to drag the marker to some drop-point. It doesn't sound like that matches your set-up. You mentioned you may have fixed the problem--does that mean the markers are all working well now? If not, feel free to share your file with me, and I'd be happy to take a closer look! You can attach it here in the thread by using the ADD ATTACHMENT button at the bottom of the reply window.

You're welcome, Liz! Also I wanted to mention that responding via email includes your email signature here. No worries on our end—just wanted to let you know in case you didn’t want to share it publicly. :)

Hi, I also have the same problem with markers in a storyline 2 module upgraded to sl360. In some slides they do work ok, but in one layer they do not open in preview (nor when published). 

thks

ET

Hi Elena! Thanks for joining the discussion here. I'm curious to have a closer look at the slide that's giving you the most trouble. Would you mind sharing a copy of it? You can click here to attach the file to a new thread comment. 

I'm having the same Issue. Markers have to be clicked multiple times in order to engage the popup.

Hi there, I can lend a hand! What version of Storyline are you using? Also, would you mind sharing your file with me? If you'd rather not share the whole thing, you can share only the slide that's giving you trouble. 

I'll be standing by!

Hi Alyssa, I am using storyline 360 v 3.8, the project is an import from storyline 2. Unfortunately I had deleted that slide and re-built it with different interactions. In other slides (eitherbase or layers) I did not have always the problem, which is what puzzles me.

I just tried to re create that slide as it was before to share it with you, but now the markers are working.  Thanks for standing by, as soon as this occurs again I will share the slide.

ps. I have not updated my storyline version in the meantime.