Forum Discussion
Issue with Microphone configuration - preventing recording
I use my microphone for other applications like skype which work fine.
Each time I select Peek - I press record - i get an error message:
There was a problem connecting to your microphone. Please make sure it is installed correctly and not in use by another application. Then try again.
I have turned off the microphone in Peek & i still get this message.
Can someone please help? Thanks
24 Replies
Sorry you're running into this, Skye! Have you tried doing a Peek repair yet?
If that doesn't help, reach out to us here. Our Support Engineers are available 24/7 to assist!
I have the same problem and I did what you wrote here above Alyssa (Peek repair) but it doesn't work still. I can't make any recording because like Skye disabling the microphone doesn't make it work either. Any solution to this yet? I really need Peek for my screencasts in Rise. Please help.
Thanks Judith for reaching out to our Support Engineers as well! They'll take a look and be in touch soon.
Hello I am running into the same issue. I have tried the steps in Peek Repair described about but no luck.
Oh no Heidi! Sorry to hear that you've run into an issue with this as well. I see that you reached out to our support team as well, so you're in good hands.
Having the same issue. Trying to record in peek to submit to articulate about a seperate issue. Any help or guidance on this yet?
+1
This is new, one month ago all the microphones I tried worked fine.
Same problem. Peek used to work well, now no sound. Every other app I run picks up my mic just fine.
Peek will not allow me to record. I get a error message that says configure microphone. I Dont need sound just a screen recording. What should I do to by pass this?
Hi Jennifer,
Once you open Peek to start a recording, you'll have the option to record without audio. You'll still need to have a sound card and microphone available to Peek though. Take a look at the system requirements linked below.
Hello, I am having the same issues. I tried uninstalling and reinstalling Peek. It still doesn't work. It seems Peek doesn't like sharing the microphone. I use my microphone for narration recording and Skype calls. Even if I close these programs Peek will not work due to the microphone "being used by another program". No other program has this issue.
Hi Joanna,
I haven't seen that same issue where Peek won't work if other applications have access to the microphone. I don't use Skype that often, but I do use Slack and Zoom calling which both have access to the same microphone.
I'd like to have you work directly with our Support Engineers to have them dig a bit deeper into what's happening so we can get you back up and running! I'll start a support case for you if you're onboard with that plan.
