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RajaramanS's avatar
RajaramanS
Community Member
3 months ago

Issue with NVDA Screen Reader Repeating Text in Storyline 3.91

Hi Team,

I developed the Storyline module using version 3.91.33139.0 and tested it with the NVDA 12.3.1 screen reader.

On some screens, I formatted text like a carousel. The screen reader first reads the entire sentence from the beginning and then repeats a few words of the same sentence when using the Down arrow key.

I analyzed the issue and found that the screen reader repeats certain sentences after 97 characters.

For example: "Getting lost while walking in a familiar area: This can be a sign of memory issues that go beyond normal aging."

It first reads the entire sentence and then reads "normal aging" only.

I have attached a screenshot for your reference. Could you please check and provide a solution?

Thank you!

accessibility
Articulate 360
storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    3 months ago

    Hi, RajaramanS!

    Thanks for reaching out and detailing what you're seeing when testing your course using NVDA. I see you've posted about several issues, so I opened a support case on your behalf to investigate what's going on. You'll be hearing from one of our Support Engineers soon via email so we can get this sorted out. We appreciate you working with us on this!

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