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KarenWicks-029a's avatar
KarenWicks-029a
Community Member
10 months ago
Solved

Issue with Presenter add-in for PowerPoint

Good afternoon, This is something that only just started happening to me. We're using the Microsoft 365 suite of tools, but desktop versions, not web ones. Whenever I start PowerPoint I get an err...
advice
Articulate 360
  • JoseTansengco's avatar
    JoseTansengco
    10 months ago

    Hi KarenWicks-029a,

    Sorry to hear that you ran into this issue. 

    If you recently upgraded your Microsoft Office version to Microsoft 365, please try repairing your Studio 360 installation using the instructions here. You'll also want to ensure that your C: drive isn't getting synced to OneDrive, as this might cause issues with the application's performance.

    If the issue persists, please open a case with our support team here for further assistance!

JoseTansengco's avatar
JoseTansengco
Staff
10 months ago

Hi KarenWicks-029a,

Sorry to hear that you ran into this issue. 

If you recently upgraded your Microsoft Office version to Microsoft 365, please try repairing your Studio 360 installation using the instructions here. You'll also want to ensure that your C: drive isn't getting synced to OneDrive, as this might cause issues with the application's performance.

If the issue persists, please open a case with our support team here for further assistance!