Forum Discussion
Issue with Presenter add-in for PowerPoint
Hi KarenWicks-029a,
Sorry to hear that you ran into this issue.
If you recently upgraded your Microsoft Office version to Microsoft 365, please try repairing your Studio 360 installation using the instructions here. You'll also want to ensure that your C: drive isn't getting synced to OneDrive, as this might cause issues with the application's performance.
If the issue persists, please open a case with our support team here for further assistance!
Hi LorenHallmark-b,
Thanks for reaching out!
While no new features are planned for Studio 360 (which includes Presenter 360), we'll continue to address issues that stem from operating system upgrades, browser updates, PowerPoint changes, and security vulnerabilities for all Studio 360 apps. If you're experiencing any issues with your Presenter 360 installation, please open a case with our support team here so we can have a support engineer troubleshoot the behavior with you.
Thank you for your response! That's good to know. Presenter 360 has been the only sustainable solution for managing our extensive eLearning content, especially with our large company and small development team. I was able to connect with IT and they were able to figure it out. I think the issue was with MS updates.
Hello LorenHallmark-b,
Thank you for getting back to us. I'm glad that recent Microsoft updates have resolved the freezing and other Presenter issues.
If you need any further assistance, please feel free to reach out here in the E-Learning Heroes Community or through a private support case. We're always happy to help!
