Forum Discussion
Issue with Quiz Saying Answers are Incorrect When they are Correct
Hi Luciana, thank you for your response. Unfortunately, this went to my junk mail, and I did not see your response unit now. :( I think I might have figured out the issue. I got on a TEAMS call with two employees and discovered that they were typing in spaces after typing in their answer. The system logged it as an incorrect answer. Which made sense but, hard to control from a designing standpoint. I did add, in the instructions, to watch their spacing and I also added the typed answer with a space at the end as an answer option in Storyline. I tested that answer, and I had no problem.
This project was meant to be a fun and different experience for the learner to take information and enter it into a shipping label and, to be honest, it seems to be met with a lot of issues. It is mostly user error. E.g., misspelling words and inputting an incorrect date or (newly discovered) extra spaces. Maybe, you, or the group, could provide some feedback on how I can improve this experience?
Some background - our organization would have learners take an eLearning around how to fill out a shipping label and read applicable SOPs - all logged in our learning center. Them they would fill out the shipping label under the observation of a trainer who would give them feedback and sign them off on the competency. To streamline the process, I created a competency in Storyline using mostly fill in the blanks where the learner could view the information to be entered and then enter it into the label template. When I was creating this project, I originally thought to make it a drag and drop scenario. After some discussion, it was decided to make it mimic a real-world scenario, taking information and entering it into the shipping label.
I figured it would be a bit of a change for staff and an adjustment. But I guess there are a lot of things that can go wrong when the wrong answer is entered, and they think it is correct. Maybe I approached this wrong?
I would appreciate your feedback and thoughts.
To answer your question, we use Cornerstone as our LMS. I have attached the file and answers.
Thank you so much for your help!
Hi Cathy!
I'd be happy to help with a solution that addresses user error when answering fill-in-the-blank questions in Storyline!
Thank you for sharing your project file; that made troubleshooting much easier!
Testing the course on my end. I noticed that slide 1.2 (Text Entry) is set up with only one acceptable answer for A3515:
I added two more options; one with a space before the answer and one after. I would recommend adding as many variations of that answer as possible. That should account for the potential user error after this course is dispatched to your learners!
Please let me know if this works for you, or if you have any more questions!
Thank you, Steven! I really did not think that spaces would be an issue. At least, until I observed a learner put a space in after words. I did not note it after the dates but, I am sure this can happen as well. So, that is a great suggestion. I want to cut down on the frustration for the learner so that this method can be successful.