Forum Discussion

BethWylie's avatar
BethWylie
Community Member
6 months ago

Issue with Team Course Sharing

Hi everyone, I've tried troubleshooting this on my own but haven't had any luck, so I'm hoping someone can advise. I manage a team and have assigned all available seats under the team name. Howev...
advice
articulate 360 teams
community
EricSantos's avatar
EricSantos
Staff
6 months ago

Hello BethWylie,

Happy to help! It looks like we'll need to take a closer look at your Teams account to assist you more effectively.

I've gone ahead and created a support case on your behalf. One of our Customer Support Engineers will reach out to you shortly via email.

We'll continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed.

BethWylie's avatar
BethWylie
Community Member
6 months ago

Hi Eric,

 

Thanks for helping out-

Thanks for helping out. I'm not sure why this is happening.  have the seats assigned under account 1616577, but I'm also associated with another account, 1602311. The issue is with account 1616577—when I try to share courses via the team folder and select "Everyone," the staff members who have seats assigned aren't able to see the courses.

I believe my original account was 1602311, and when we purchased additional seats, a new account—1616577—was created.

Does this make sense?

 

  • KellyAuner's avatar
    KellyAuner
    Staff
    6 months ago

    Hi, BethWylie!

    I see my teammate, Luiza, sent you a response in your support case on May 28th. Did you happen to receive it? If not, please check your spam/junk folder, and let us know here if you still need assistance!

    • BethWylie's avatar
      BethWylie
      Community Member
      6 months ago

      Hi, I responsed with this KellyAuner​ but did not get a reply. 

      Thanks for helping out-

      Thanks for helping out. I'm not sure why this is happening.  have the seats assigned under account 1616577, but I'm also associated with another account, 1602311. The issue is with account 1616577—when I try to share courses via the team folder and select "Everyone," the staff members who have seats assigned aren't able to see the courses.

      I believe my original account was 1602311, and when we purchased additional seats, a new account—1616577—was created.

      Does this make sense?

       

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        6 months ago

        Hi BethWylie​!

        Glad to see my teammates have been helping you!

        I checked your support case, and it appears we never received your reply to Luizas' initial e-mail. Not to worry! It's possible that the network endpoints may need to be enabled. You might need help from your IT team on this! Please check if port 443 is open. If not, ask them to open port 443 and add the domains in this article to your organization's 'allowlist'.

        Let me know how it goes!