Forum Discussion

PhilSanders's avatar
PhilSanders
Community Member
3 years ago

Issue with video posterframe image compression

Hi, we've recently noticed that when we upload a video to the video block, the automatically generated posterframe (which i guess is taken from the first frame of the video) is really saturated and looks awful. Has anyone else experienced this? 

I did notice that once you export the project, RISE generates this image in the assets folder and when we put this into photoshop it looks like RISE is saving the image with a index colour format with a reduced palette. Does anyone know if this is a known issue or perhaps been fixed in the latest version? 

Many thanks 

rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    3 years ago

    Hi there, Phil! I wouldn't expect the poster frame image to appear saturated or have a degraded quality in your video block. Would you mind letting us take a closer look by sending us the course Share link through this case form? We'll review your video block and let you know what we find!