Forum Discussion

AnirudhS's avatar
AnirudhS
Community Member
5 months ago

Issues in publishing a Articulate module

Hi all

I am facing an issue with Storyline 360. I am trying to publish a file on Review 360, but it is not publishing. i am getting an error. It is kind of frustrating to see this since my project review cycles are getting delayed. 

The issue is as follows:

As I try to publish a file on Review 360, the progress gets stuck and after an hour or so, returns an error message (see file attached). 

What could be a solution for this and is this a bug on the tool?

Articulate 360
instructional design
Review 360
storyline 360

4 Replies

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    5 months ago

    Hi AnirudhS​!

    Sorry to hear you're having trouble publishing from Storyline 360 to Review!

    Great to see Kendal has been helping you. Checking our status page, I'm not seeing any downtime reported for either platform, so it's possible the issue is specific to your environment. Not to worry! I'm happy to help us troubleshoot and have some follow-up questions to start: 

    • Are you experiencing this error across all .story files you attempt to publish, or is the issue specific to one course in particular?
    • Are you able to publish to other formats such as LMS, or Web, successfully?
    • Is the course that fails to publish stored on your local hard drive? Working directly off of a network or shared drive can introduce unexpected behavior.
    • Have you tried performing a repair of your Storyline installation?

     

    Also, if you're comfortable sharing a copy of the affected .story file, we'd be glad to take a closer look and test it on our end. Feel free to upload that here in the discussion or privately through a support case.

    Looking forward to hearing from you!

  • DellaHe's avatar
    DellaHe
    Community Member
    5 months ago

    i also encountered the same issue. and below is my reply

     

    • Are you experiencing this error across all .story files you attempt to publish, or is the issue specific to one course in particular? -- I tried multiple files repeatedly, and my colleague did the same, all attempts resulted in the same error. 
    • Are you able to publish to other formats such as LMS, or Web, successfully? -- Yes, it's successful as LMS and Web.
    • Is the course that fails to publish stored on your local hard drive? Working directly off of a network or shared drive can introduce unexpected behavior.-- the files is stored on my local hard drive
    • Have you tried performing a repair of your Storyline installation?  --Yes. but it still doesn't work
    • StevenBenassi's avatar
      StevenBenassi
      Staff
      5 months ago

      Hi DellaHe​! 

      Sorry to hear you're also having issues publishing from Storyline to Review 360!

      Thank you for the feedback on the questions I shared earlier. Running a diagnostics report from the Articulate 360 app can help pinpoint any connectivity issues that may be causing this setback. Do you mind providing a screenshot of your diagnostics results?

      If you'd prefer to share that privately, please do so through a support case.