Forum Discussion
Issues uploading images to Rise
Hi guys,
I'm having issues uploading images to Rise. The image uploads but then it sits and hangs at the processing stage before eventually timing out with an error. This doesn't always happen and is quite sporadic. However it does appear to be happening more and more often which is frustrating as it disrupts my workflow.
The image file sizes aren't large at all, and I'm using Chrome but I've also tried other browsers and still have the same issues.
Any ideas what is going on?
20 Replies
I am having this same issue. Was looking for a resolution but it may be site wide.
Hey folks, really sorry for the trouble.
Right now, uploading and viewing images in Rise 360 and Review 360 is unavailable. Exporting content from Rise 360 is also unavailable. We’re looking into what went wrong. We’ll let you know as soon as we have more info.
You can stay up-to-date with the latest information on our status page here.
Just a quick update that Rise 360 is functioning normally again! Let me know if you need further help.
Hey Matthew. I'd say 30% of the time is a bit inconvenient. If this upload failure is somewhat continual for you, we can explore some ideas around why it's happening. I realize it may be hard to catch since it's sporadic, but if you notice any errors in the developer console, those would be helpful details to share with us. Regardless, you can start the conversation with us here!
Once again I'm having random issues uploading images from the Content Library into a Rise Course.
Typically Rise would get stuck with a "Uploading" message, but this time round, nothing happens.
The image is not uploaded and there is also no message.
Sometimes I get this message "There was an issue uploading. Please try again."
If I try again it may/may not work.
So sorry for the issue, Karl! We're seeing the same thing on our side, and our team is working on a fix as we speak. I'll update you as soon as we've got it sorted out!
Same here. Can't upload or choose cover images in Rise. I submitted a ticket already.
So sorry for the interruption, Jesse. We'll let you know when we're back up and running!
In the meantime, you can stay up to date on our status right here.
Hey folks,
Images are now working normally, and we're keeping a careful eye on performance.
This morning was the first time I experienced this error and now I can't upload any images. It still seems to be an issue.
