Forum Discussion
Issues with pdf not opening up in Storyline
Hello,
I have a course that needed a pdf changed and reloaded into Storyline 360. It looked like everything was good to go but when I uploaded it to the LMS, I got an error message and no one can access the pdf. Also, Adobe and Articulate are up-to-date. Other pdfs in the course that were uploaded prior to yesterday, work fine.
I also tried to view the pdf in Review, and received the following error: Your file couldn't be accessed.
I had someone else convert the file from Word to pdf, uploaded his file and received the same errors.
Is there an issue today with adding pdfs?
Thank you for your help!
5 Replies
Recently I had a PDF that worked in Review360 but not on the LMS (Cornerstone). I was getting a File Not Found error on the LMS. When I renamed the file that was being opened (i.e., shortened the entire path to it) it worked fine.
Thank you Maura for your reply! I also tried changing the name of the file and still received an error.
I put in a Help Desk ticket with our IT for the LMS and it is not on our LMS side either.
Hi Heather!
Sorry if this is slowing you down. Happy to help!
- Do you see the PDF in the Player Resources:
- Is the PDF located on your local drive, and can you confirm you've attached the resource per this article: Storyline 360: Attaching Resources.
- Do you see that the PDF is in your published output? It'll be located in the
story_contentfolder.
Also, I'd recommend testing your course in SCORM Cloud to see if you get the same error. Keep me posted!
Thank you for your assistance. The file is now working!
Heather
Happy to hear that, Heather! I wanted to let you know that it looks like your signature came through when you replied by email. You can remove that if needed with the Edit button in your post. Here's a demo!
