Forum Discussion

JanZimmermann-b's avatar
JanZimmermann-b
Community Member
3 months ago
Solved

Issues with the quiz timer in Rise - No Score received by LMS once the time is up

Hello community, We are currently developing some pre-qualification tests for a European competition. We've decided to do this in Rise, using the question banks and drawing a certain number of rand...
Articulate 360
e-learning development
rise 360
  • JanZimmermann-b's avatar
    JanZimmermann-b
    20 days ago

    Has been fixed with the latest Rise360 update! Thanks a lot to all people involved! 😊

JanZimmermann-b's avatar
JanZimmermann-b
Community Member
3 months ago

Update on this issue after some testing:

This problem only seems to occur when using questions from a question bank. If I create the questions directly within the course, when the timer reaches the end, I am taken to the results page immediately after confirming the "times up" pop-up. 
The score is then correctly submitted to the LMS.

  • EricSantos's avatar
    EricSantos
    Staff
    3 months ago

    Hi JanZimmermann-b,

    I'm sorry to hear about the trouble with LMS reporting. I appreciate you sharing your quiz and publishing settings. It helped a lot in my investigation.

    I created a sample Rise 360 course with a Question Bank quiz. I used the same quiz and publishing settings and then tested the LMS output in SCORM Cloud. After answering two out of four questions correctly and waiting for the 1-minute timer to expire, I got the results below:

    Please feel free to test my course using this invite link to see if you get the same results. The correct quiz answers in my sample course are all "Choice 2."

    If the issue persists even with my course and you're already using the latest version of a supported browser, I recommend clearing your browser cookies or cache and seeing if it helps.

    Let me know how it goes, and I'll be more than happy to assist further. If you want more targeted help, you can also connect with us privately in a support case and share your Rise course with our Support team.