JAWs Reader is not reading ALT Text

Hi Janet,

The answer from Articulate will likely be 'No'. But the good news is that you don't have to worry about whether or not NVDA is supported by Articulate because from my experience any Storyline bugs that have occurred in NVDA have also occurred in JAWS. So I don't accept 'We don't support NVDA' as an answer. I will always ask them to actually test the issue in JAWS and to confirm if the same behaviour occurs. In my experience, it always does. 

In relation to Douglas' post, I can confirm that this issue definitely occurs in Storyline 2, whether you're using NVDA or JAWS. The Articulate team have no intention at present to fix this bug in Storyline 2. Instead they want you to pay to upgrade to Storyline 3 in order to fix the bug. This is quite odd, as most software companies fix bugs in their software as free updates. 

I haven't tested Storyline 3, so I can't confirm whether it has fixed the bug and whether this is the case in both NVDA and JAWS. Personally I don't have the time to bother testing it in the free trial myself... Since this bug has been around for 4 years, I'm now very accustomed to using the dodgy workarounds that we had to devise to overcome the issue (such as the nifty one that Douglas mentioned). But if you do have time to test Storyline 3, let me know how you go with NVDA.