Forum Discussion
Jump to layer trigger works in Preview but not 360 Review
Hi Kim,
Thanks for reaching out! Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at how your slides are setup? We'll delete them when we're done troubleshooting.
One thing you can try on your end is to use the 'Jump to slide <this slide>' trigger combined with the 'reset to initial state' resume behavior to reset your slide to its initial state whenever you need your learner to retry a question. I'll be glad to show you how you can implement this once we receive your file.
Thanks for replying, Joe! I've uploaded the project using the link you provided.
After trying a few times with my colleague, we found that it's inconsistent. Sometimes when viewing that course in Review 360, she would get stuck with one or more slides not operating correctly, and sometimes it would work fine, even though the only thing we did was refresh her browser. We didn't upload a new version of the file. I was never able to duplicate this issue in Storyline, only in Review. And all of the problem slides have the same settings. So I'm still not sure why it would work sometimes and not others.