Labeled Graphic Size and Quality

Thanks for sharing your solution, Kevin! We'll post updates here as we get new information on this issue.

Also facing this issue and would like for it to be prioritised. 

Safety glasses on....

This is currently not the only issue I've raised with Articulate where the response is basically "we're looking at it, we'll prioritize it and let you know." 

It's also not the only issue where either the product should just show the media back in the same condition as it was given or should behave the same if you use method A or method B (a block or a marker in labeled graphic)

When inquiring about our other open issue (it's been about the same time frame) I just got back an email stating how helpful it was for Articulate to understand how many folks are experiencing the issue and how often....a straight-up canned response. Of COURSE my team is experiencing it...WE reported it!!!

Beyond frustrated at this point. I shouldn't have to have such workarounds for issues this simple and I shouldn't have to beg for updates 4 - 6 months after reporting issues only to be given canned responses that offer me no actual updates.

Safety glasses off.

Appears this has been going on for a long time....2 years???

If we put an image into Rise, we expect to get the EXACT SAME image back out of Rise.

https://community.articulate.com/discussions/rise-360/poor-image-quality-when-uploading-an-image-with-rise

This is so far beyond not acceptable. When a thread has 145 replies to it over 2 years, it's obvious that this is something that the customers...paying customers...want to be addressed.

Articulate: <crickets> 

Been having this issue for month's this really need to be sorted sooner rather than later. Putting an image in with a lot of white space defeats the purpose..

We are using Rise to create E-Learning content on a huge scale so waiting 2 years isn't helpful at all.

Hi everyone!

Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.

If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.

How does this workaround help if you have a small image that you want to keep at the smaller size for quality integrity?

Is there ANY update on this? I have a small image that needs to look good and it does not. If the software company that I work for had a bug for over two years, heads would roll.

Tagging onto this for the blurry issue, +1 more related.

I too am encountering resolution issues. I'm trying to get the interactive Labeled Graphic block and the following Image - Centered images to be the same size, and none of the defaults for either block allow for this. None of the setting combinations between the two produce matching (consistent) sizes, despite uploading at the same size. When these are in line one after the other, it looks awful, frankly.

I used Kevin Martin's workaround of adding white space (thank you!) and after spending time doing a lot of trial and error between photoshop and Rise finally found the size that fits. Unfortunately going to preview in anything portrait mode results in the white space making the interactive image now smaller than the others, and we're back to the same problem. It's the lesser of the evils, so I'm going with it for now, but I'd love to see a real fix for these issues.

Thanks!

Hey Linda, 

It sounds like you'd like to have more control over image sizes in the Labeled Graphic block. I'll be sure to let our team know about your request.

Regarding the bluriness issue, try adding _NOPROCESS_ to the name of your image file to prevent image compression. The image will upload and display exactly as you saved it. 

Let me know if that results in a clearer image.